This morning I charged the boiler with vinegar and water for a cleaning run to be followed by a sugar sac run with which I used the free packet of Turbo I received with my order.
The ONLY good use of Turbo IMO.
The controller would not work. Busted out the meter and had 240v in but nothing out. So I fired off an e mail and within half an hour received a phone call from Jason at Mile Hi.
I'm sending you a new one today, he said. I'll put a return label in the box so you can send the defective one back. You'll have it tomorrow.
23 minutes after hanging up an e mail from UPS hit me and said it was on it's way. WOW
My wife and I both own service businesses as well as the distillery so we are very aware of how important great customer service is.
Mile Hi is obviously very aware as well. We often hear when service is lousy but not so much when it is great.
Kudos to Mike and his crew. Thanks Jason. Can't wait to run her.
