From time to time member complaints surface about less-than-acceptable dealings with suppliers of all things distilling, such as stills, accessories, supplies, etc. After reviewing complaints posted on HD over the last two weeks and a subsequent vendor review, the mods have decided to name American Copper Works to the flagged list of suppliers. This list includes sellers who have poor reputations regarding advice, service, delivery or workmanship and can be found in the Required Reading box below under "The Rules By Which We Live" .
While the violations of American Copper Works vary, they are consistent from customer to customer. These include poor workmanship, late or unfulfilled orders, shipping of incomplete orders (with no intention to rectify) and refusal to issue refunds. Common to all complaints is unacceptably poor customer service (rude and abrasive responses to customers’ complaints) designed to intimidate. To wit:
The above complaint and additional complaints/vendor responses can be found on the https://www.bbb.org/us/nh/manchester/pr ... complaints02/04/2021
I purchased products from them that was supposed to be delivered in 2-4 weeks. Nearly 8 months later I still have not received my purchase that was paid for nearly 8 months ago. They refused my request for refund, called and cussed me out over the phone, and even harassed my wife on social media. I have made several requests for a delivery date or a refund and never a get a commitment. I want a refund immediately.
Desired Outcome
Refund
The original member posts are here:
Ordered a still on-line……big mistake
Beginning Distiller
As is Home Distiller's policy of giving a heads up to members to avoid the frustration of being scammed or ripped off, the recommendation is to avoid doing any kind of business with American Copper Works.